Privacy Policy - Nikki Woo Law

Nikki Woo Law & Associates, Llc. Privacy Policy

Nikki Woo Law & Associates, LLC. and its affiliates (referred to herein as “NWL”, “we”, “us”, or “our”) respects your privacy and is committed to complying with this privacy policy (“Privacy Policy”), which describes what personal information we collect about you, how we use it, to whom we may disclose it, and what choices you have regarding our use of your personal information. This Privacy Policy applies to personal information collected in connection with our website located at www.nikkiwoolaw.com and any other webpage that NWL maintains that links to this Privacy Policy (collectively, the “Site”), any current or future mobile applications associated with NWL or the Site (collectively, the “App”), our email communications, our social media pages, other online or wireless offerings that post a link to the Privacy Policy, and other circumstances in connection with the services we provide (collectively, the “Platform”).

This Privacy Policy covers the following topics:

TYPES OF PERSONAL INFORMATION WE COLLECT
ONLINE ANALYTICS
USE OF PERSONAL INFORMATION
DISCLOSURE OF PERSONAL INFORMATION
YOUR CHOICES
INFORMATION SECURITY
LINKED WEBSITES
CHILDREN’S PRIVACY
CHANGES TO THIS PRIVACY POLICY
CONTACT US

Types Of Personal Information We Collect

The types of personal information we collect will depend on the services you request and, if you are a client, the nature of our representation or your case. The table below describes the categories (with non-exhaustive examples) of personal information we may collect about you. We may also collect other personal information that is not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Categories	Examples
Individual Identifiers and Demographic Information	Contact information, such as name, email address, phone number, mailing address, job title, and organization. Identifiers, such as client ID, username, IP address, device ID, and other online identifiers that may be collected automatically when you use the Platform. Demographic information, such as date of birth, gender, age, marital status, and race pulled from your claim.
Sensitive Personal Information	Government ID numbers, such as Social Security number, driver’s license number, passport number, and other identification information. Financial information, such as financial account numbers, wiring instructions, insurance policy numbers, invoices, and other payment or bank account details. Medical information, such as doctor’s notes, treatment plans, medical conditions, prescription medicines, insurance documentation, doctor visit information, daily symptom reporting, and other records and information. Precise physical location, which we may collect via the App if you consent to that collection through the App.
Sensory Data	Call recordings, such as our recordings of calls you make to our customer service team, which may be recorded by us and our service providers. Other sensory data, such as any audio recordings, photographs, videos, or similar data that may be provided as part of a case file.
Commercial Information	Representation information, such as details about your claim, case, or other legal matter, the distribution of settlement of other payments to you (if applicable). Account information, such as the username and password you provide when you register for an account and any information stored or transmitted in your account or profile. Communications, such as when you call or email us, confidential and privileged communications that you may make with our attorneys, and your conversations with our digital chat services (which may be recorded by us and our service providers).
Internet or Network Activity	Online activity information, such as linking pages, pages or screens viewed, time spent on a page or screen, navigation paths between pages or screens, information about activity on a page or screen, access times, duration of access, and other online activity information. Device information, such as computer and mobile operating system, operating system type and version number, wireless carrier, manufacturer and model, browser type, screen resolution, general location information such as city, state, or geographic area, and other device information collected automatically.
Inferences Drawn from Personal Information	Profiles reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.

We may collect the categories of personal information described above from the following sources:

Personal Information You Provide Us. We collect the personal information that you provide to us while using our Platform, including contacting us, creating an account, or otherwise. Further, where expressly designated by NWL, some portions of the Services may be used by active NWL clients to communicate pursuant to an attorney/client relationship. You may choose whether or not to provide such information; however, the information may be required to respond to your request.
Personal Information Collected Automatically. We and our third party providers may use cookies and other technologies to collect personal information about you automatically when you use our Platform. Such information includes the online identifiers, device information, and online activity information described above.

To facilitate the automatic collection described above, we may use the following technologies:

Cookies. A cookie is a small piece of data stored by your web browser on your computer or mobile device. We use cookies to collect information from you regarding your usage of the Platform in order to remember user preferences and settings, personalize your experience with the Platform, facilitate online advertising, and for security purposes. You may opt-out of the automatic collection of some information by referring to your web browser or mobile device options or settings menu. However, doing so may disable many of the portions, features, or functionality of the Platform. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences or visit http://www.allaboutcookies.org for more information.
Pixels. Pixels, which are also known as “web beacons,” or “clear GIFs,” are typically used to determine whether a webpage or email was accessed or opened, or that certain content was viewed or clicked. Data collected from pixels is often used to compile statistics about usage of websites and the success of email marketing campaigns.
SDKs. Software development kits, or “SDKs,” are third-party computer codes used in connection with the App for a variety purposes, including to provide analytics regarding the use of the App, integrate with social media, add features or functionality to the App, or facilitate online advertising. SDKs may enable third parties to collect information directly via the App.
Session Replay Technologies. Session-replay technologies are third-party software used to record a video replay of users’ interactions with the Site. The video replay may include users’ clicks, mouse movements, scrolls, mobile app touches, typing, and other activity taken during the session. We use these replays for research and development purposes, such as to help us troubleshoot problems with the Site, understand how users interact with and use the Site, and identify areas for improvement.
Local storage. Local storage is used to save data on a visitor’s device. We use data from local storage to turn on web navigation, store multimedia preferences, customize what we show you based on your past interactions with our services, remember your preferences, and measure ad effectiveness.

Personal Information Collected from Third Parties. We may also collect or receive personal information from third parties, which may include:

Our business partners, such as third-party data providers, advertising partners, and service providers.
Public sources, such as social media platforms and publicly available records.
Individuals or entities involved in our clients’ legal matters, such as doctors, other parties, and other individuals that you may direct to provide us with information.
Referral sources, such as members of our referral network, website submissions, and other referral sources.

We may merge or combine such personal information with the personal information we collect from you directly or automatically.

Online Analytics

We may use third party analytics tools, such as Google Analytics and Mouseflow, in order to better understand your use of our Platform and how we can improve them. These tools collect information sent by your browser or mobile device, including the pages you visit and other usage information. For more information regarding how Google collects, uses, and shares your information please visit https://policies.google.com/technologies/partner-sites. For more information on Mouseflow’s privacy practices, please visit https://mouseflow.com/legal/company/privacy-policy/. To prevent data from being used by Google Analytics, you can download the opt-out browser add-on at: http://tools.google.com/dlpage/gaoptout?hl=en. You can opt out of Mouseflow analytics at: https://mouseflow.com/opt-out/.

Use Of Personal Information

We may use the personal information we collect for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

To Provide Our Platform. We use personal information to provide our services, including the Platform. For example, we use personal information:
- to facilitate your requests for a free case evaluation and determine your legal needs;
- to provide you with legal and other services, content, and features you request;
- to create, manage, and monitor your account;
- to respond to your inquiries and communicate with you, including placing calls or sending texts using any automated technology, including prerecorded messages;
- to operate, troubleshoot, and improve the Platform;
- to process your transactions, invoices, and settlement payments;
- to understand your interests, personalize your experience on the Platform, and deliver information about products and services relevant to your interests;
- respond to your inquiries and requests for customer support, including to investigate and address your concerns and monitor and improve our responses; and
- enable security features of the Platform, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in.
For Research and Development. We use personal information for research and development purposes and to understand how people are using the Platform, including by generating and analyzing statistics, preferences, and usage trends, to make our Platform and other offerings better, diagnose technical issues, and develop new features and functionality. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Platform and promote our business.
For Compliance, Fraud Prevention and Safety.
- to enforce our Terms of Use and other agreements we may have;
- to comply with applicable laws, regulations, lawful requests, and legal processes;
- to protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims);
- to maintain the security and integrity of our business, the Platform, users, our third party business partners and service providers, our databases and other technology assets;
- audit our internal processes for compliance with legal and contractual requirements and internal policies; and
- prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

Disclosure Of Personal Information

In addition to the specific situations discussed elsewhere in this Privacy Policy or as otherwise described at the time of collection, we may disclose personal information with the following categories of recipients:

Service Providers. NWL may share your personal information with third-party service providers that perform services for us or on our behalf, such as web-hosting companies, mailing vendors, analytics providers, event hosting services, and information technology providers. These third-party service providers have limited access to personal information as needed to perform their functions on our behalf and for no other purpose. NWL will not share with third-party service providers any text message originator opt-in data and consent, or any election to receive SMS communications.
Other Law Firms or Lawyers. NWL may share, at your direction or with your permission, your personal information with other law firms and/or other lawyers where we jointly represent a client and when we refer cases or potential cases to other counsel, or as otherwise required in connection with our legal representation of you. Personal information provided pursuant to an attorney/client relationship may not be shared with third parties except as is done with such precautions to preserve the confidentiality of such information and any attorney/client privilege as may attach to such information.
Authorities, Law Enforcement, and Private Parties. NWL may disclose personal information to comply with laws, regulations or other legal obligations, to assist in an investigation, to protect and defend our rights and property, or the rights or safety of third parties, to enforce our agreements, Terms of Use or agreements with third parties, or for crime-prevention purposes.
Business Transactions. NWL may disclose your personal information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a transaction (or potential transaction) such as a corporate divestiture, financing, merger, consolidation, acquisition, reorganization, sale, spin-off, or other disposition of all or any portion of the business or assets of, or equity interests in, NWL or our related companies (including in connection with a bankruptcy or similar proceedings).
Professional Advisors. We may disclose your personal information to our professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
Affiliates and Related Companies. We may share your personal information with companies that are affiliated with us (that is, that control, are controlled by, or are under common control with us) or may be affiliated with us in the future for the purposes described in this Privacy Policy.
Consent. NWL may otherwise disclose your Personal Information in accordance with your prior direction or, in some cases, we may specifically ask you for your consent, such as when required by law.

Data will never be shared with third parties for marketing purposes, even with consent. We will never share your personal information, including mobile information, with third parties for marketing purposes under any circumstances, even with your consent. Mobile information will not be shared with third parties for marketing or promotional purposes. Data sharing is limited to business purposes only and will not be shared for marketing and advertising purposes. We do not transfer or disclose consumer data to any external organizations under any circumstances, even with user consent. Nikki Woo Law & Associates takes all necessary steps to prevent unauthorized data sharing of its client’s information, including regular audits, strict access controls, employee training on data privacy. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at 770-233-3732 or email admin@nikkiwoolaw.com.

Your Choices

Data Collection. We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
Data Usage. We use your data solely for sending updates about services, reminders, case updates, and customers support notifications.
Data Security. We protect your data with secure storage measures to prevent unauthorized access.
Data Retention. We retain your information as long as your are subscribed to our SMS service. You may request deletion at any time.
Text Messages. We may offer communications via SMS texts or similar technology sent by NWL or our service providers, such as when we send you text messages for customer service, account-related, or account updates. To stop receiving text messages from a short code operated by NWL, reply STOP. Note that we may send you a message to confirm receipt of your STOP request. Message and data rates may apply for this service as your mobile carrier may charge for sending or receiving text messages, especially if you do not have an unlimited texting or data plan . You can also opt-out of messages by emailing us your request and mobile telephone number to admin@nikkiwoolaw.com. Messages are reoccurring and message frequency varies depending on the responses and communication needs between the client and the firm. For help, reply HELP to the received message or reply help to admin@nikkiwoolaw.com. Reply STOP to unsubscribe from SMS messages.
Non-Sharing Clause. We do not share your data with third parties for marketing purposes. NWL will not sale, rent, or share the collected mobile numbers.
Cookies. Most browsers let you remove or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Platform and our Site may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.

Declining to Provide Information. We need to collect personal information to provide certain services. If you do not provide the information requested, we may not be able to provide those services.

Information Security

NWL takes commercially reasonable measures to secure and protect the personal information we collect. Nevertheless, no security system is impenetrable. We cannot guarantee the absolute security of your personal information. Moreover, we are not responsible for the security of information you transmit to us over networks that we do not control, including the Internet and wireless networks.

Linked Websites

This Privacy Policy does not apply to third-party websites or social media features that may be accessed through links that we provide for your convenience and information. Accessing those links will cause you to leave NWL’s website and may result in the collection of information about you by a third party. We do not control, endorse or make any representations about those third party websites or their privacy practices, which may differ from ours. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your information.

Children’s Privacy

We do not knowingly solicit or collect personal information online from children under the age of 18. Please contact us as provided below in the “Contact Us” section if you believe we may have collected such information.

Changes To This Privacy Policy

NWL may change this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Such changes will be effective upon posting the revised Privacy Policy on our Platform. You will be able to tell when this Privacy Policy was last updated by the Last Updated date included at the bottom of this Privacy Policy. By continuing to use our Platform, or communicating electronically with us thereafter, you acknowledge such changes to this Privacy Policy.